Chatroom FAQ

Want to know what you need to use the Talk121 online chatroom or are having difficulties using the chat room software on your computer? This page should help answer your technical questions...

Q. What are the minimum requirements for my computer in order to use the Talk121 online chatroom?
A. You will need a computer with Windows 2000 / NT / XP, Mac OS or Linux operating system; a recent version of a popular browser (such as Internet Explorer, Firefox or Opera); installed and enabled latest version of the Java run-time environment or plug-in; color video display; sound card (for voice chat service); webcam (for video chat service).

Q. When I try to log into the online chatroom, the error "Java Not Installed is displayed, what should I do to fix this?
A. In order to use the chatroom, you must have a Java-enabled browser. Without a recent version of Java installed on your computer, the program will not be able to run.

Q. I try to establish a voice chat with another user and I do not hear their voice or they do not hear my voice. How can I fix this?
A. Each of you should confirm the microphone level and whether your microphone channel is enabled on your soundcard's settings; and make sure microphones are plugged in. Speaker volume, soundcard master volume and WAVE channel volume should all be checked, and if the speakers are externally powered, check that its plugged in and powered on.

Q. When I try to establish a video chat with another user, one or both of us do not get a video picture of the other. What can I do about this?
A. The best place to start looking is the webcam, checking to make sure it is functioning normally. Usually webcams include software that allows you to take snapshots or videos with them, trying seeing if you can use the webcam with that software. If not, there is most likely a problem with your drivers, configuration or hardware.

Q. Sometimes when I am in the chatroom I get disconnected, why is wrong?
A. If you are idol in the chatroom for longer than 2 hours, the system will automatically disconnect your user so that others who wish to chat can join the room. This is to prevent overloading rooms with users that are not participating. If you are disconnected in such manner, you are always welcome to log back in and continue chatting when ready.